Legal & Policy Center
Every rule, disclosure and request form for Vaultline in one place.
Last updated: August 28, 2026
Policies
Privacy Policy
What we store, where it lives, and how long we keep it.
Terms of Use
The rules of the vault — including that this is not a bank.
AI Use Disclosure
Every place AI runs in Vaultline and what it can get wrong.
CayPoints Rewards Terms
Earning, pending holds, verification, expiry and forfeiture.
Acceptable Use Policy
What counts as abuse, and what happens if you try it.
Cookies & Local Storage
The handful of keys we store on your device and why.
Security Policy
How the vault is protected and how to report a vulnerability.
Your Data Rights
Access, export, correction and deletion of your records.
Accessibility Statement
Our commitment, known gaps, and how to flag an issue.
Account, Integrity & Appeals
Restrictions, suspensions, appeals, fraud, receipts, points, promotions, games and third parties.
Vaultline Pay Policy Center
Cash, Points, conversion, Credit, repayment, refunds, restrictions and suspension.
Usage Charges Policy
How tools cost CayPoints, confirming before any charge, free pages and your history.
Financial Disclaimer
Nothing in Vaultline is financial, tax or legal advice.
Forms
Contact form
General questions, feedback, or anything else.
Data request form
Export, correct or delete your Vaultline records.
Reward appeal form
Think points were wrongly denied or held? Appeal here.
Report abuse or a bug
Security issues, fraud, or something broken.
Accessibility feedback
Tell us where the app is hard to use.
Questions? Reach us through the Vaultline app. Back to home